Refund & Cancellation Policy
Last updated 31 July 2026
The short version
indexaction sells prepaid credits — one credit checks one URL. There is no subscription and nothing to cancel.
- Credits come back when a check fails. Anything we could not deliver is returned to your credit balance automatically.
- Credits never expire. Unused credits stay in your account indefinitely — there is no window to use them in and nothing to lose by coming back months later.
- Payments are final once credits are issued. We refund credits, not money. Because the credits remain yours for as long as you want them, an unused balance is not a loss.
Refunded automatically, without asking
These are handled by the system, usually within seconds. You do not need to contact us.
| Situation | What happens |
|---|---|
| A check ends in Error | The credit for that URL is returned to your balance automatically. We never bill you for a verdict we did not produce. |
| A run is cancelled part-way | Credits are charged when a run starts and reconciled when it settles, so every URL that was never checked is refunded pro-rata. |
| A run fails outright | If our provider is unavailable and the run cannot complete, the whole charge for the unchecked URLs comes back. |
| Duplicate or invalid lines in your list | Removed before anything is charged. You see the exact credit cost and confirm it before a run starts. |
Money back to your payment method
Credit purchases are final and are not refundable to the card, account, or wallet that paid. We refund in credits, not in money. Two reasons, both plain:
- Every check we run costs us a paid query to our search data provider. A credit you have spent is money we have already spent on your behalf.
- Credits you have not spent are not gone. They do not expire, so the value stays in your account until you use it — you can run the rest of a balance a year from now.
Please buy the smallest pack that covers what you need if you are still deciding whether the service suits you. New accounts get free credits precisely so that you can judge it before paying anything.
Billing mistakes — always put right
The paragraph above is about changing your mind. It is not a licence for us to keep money we should not have taken. We refund in full, to the original payment method and with no time limit, where:
- you were charged twice for the same order;
- you were charged and the credits never arrived, and we cannot deliver them;
- the charge was not authorised by you.
Tell us and we fix it. Card orders are sold through Paddle, our reseller and merchant of record, so a money refund is issued by Paddle and typically takes 5–10 business days to reach your bank once it is sent — that part is outside our control. Contact us either way: we raise it with Paddle for you rather than sending you elsewhere.
Cryptocurrency payments are final
A crypto transfer cannot be reversed by us or by anyone else, so a crypto purchase cannot be undone even in the cases above. Please check the address and the network before you send. If a transfer arrives but your credits do not appear, contact us with the transaction hash — that is a crediting problem, not a refund, and we will fix it.
If something is wrong, tell us
Email [email protected] from the address on your account, with the order ID from Billing → Orders in the app. We reply within one business day.
Please email us before opening a bank dispute. A dispute freezes the amount for months and takes the decision away from both of us — where we have got something wrong we can almost always resolve it the same day.
Closing your account
There is no subscription to cancel and no cancellation fee. Ask us to close your account at any time and we will delete it. Note that closing it forfeits any unused credit balance, since credits have no cash value and cannot be paid out — if you have credits left, use them or keep the account open, which costs nothing. See the Privacy Policy for what happens to your data.
Statutory rights
Nothing here removes a right you have by law. If your local consumer law gives you a stronger right to a refund than this policy does, that law wins. Note that by running a check you ask us to begin supplying a digital service immediately, which in some jurisdictions ends a cooling-off right for the credits you spend.