Contact us

Every message is read by a human. We reply within one business day.

Support, billing, refunds, and privacy requests all go here. There is no phone queue and no ticket portal to sign up for.

For quick questions. Refund and data requests still go by email, so there is a written record tied to the address on your account.

What to include

All of it reaches the same inbox — this is just what saves a round trip.

Something broken, a verdict you disagree with, or a question about how a check ran. Include the run ID if you have one.

Invoices, receipts, refund requests, or a charge you do not recognise. Include the order ID from Billing → Orders.

Questions the API docs do not answer, higher rate limits, or bulk volume beyond the listed packs.

A copy of your data, or deletion of your account. Please write from the address on the account.

Frequently asked questions — accuracy, CAPTCHAs, credits, scheduling, exports.
Refund & cancellation policy — what is refunded automatically, and how to ask for the rest.
Pricing — what a credit costs and what it buys.
API documentation — endpoints, authentication, and rate limits.
Privacy policy — what we store, who processes it, how long we keep it.